• Pumping Stations - Design, Supply, Installation & Maintenance

  • Treatment Plants

  • Water Boosting & Irrigation

  • Drain Jetting & Unblocking

  • Control Systems & Upgrades

Frequently asked questions

As a family owned and run business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Are you a true 24 hour emergency service?

Yes. Our customers can call us for emergency assistance 24 hours per day, 365 days per year. Remote monitoring stations will be responded to within any agreed schedule day or night. Emails & all other enquiries are usually dealt with during normal office hours.

Can I call or email you for advice?

Absolutely, our advice is free and always will be. For general help, please call in office hours Mon. to Fri. If you need urgent assistance please call 0800 1075 247. No strings, no hard sell, we are happy to help when we can.

Can service (PPM) regimes be tailored to me or my budget?

Always, but we must also take into account any recommendations by the equipment manufacturer to keep the equipment in good order. There may also be regulatory conditions that apply such as those for treatment plants. Please feel free to contact us for advice. 

How long will my pumping station or treatment plant last before I need to refurbish it?

A tricky one to answer and really depends on the quality of the original equipment and how well it is looked after. We have stations operating on their original pumps that are in excess of 20 years old. There are others that we have 'inherited' that lasted only 3-5 years before the pump(s) failed. Treatment plants such as Klargester biodisc units can have an expected lifespan of 25-40 years with good maintenance. If you require an opinion as to the condition of your system, please contact us to arrange a site visit.  

What happens if we have a power cut?

A pumping station should be designed to handle a minimum of 24 hour storage of wastewater in most applications. A treatment plant will not generally store wastewater (unless seperately fed from a primary lift) so its use must be minimal during the power outage due to the possibility of untreated effluent discharge. Once the power is restored, an alarm may sound for high level (if not battery backed-up) or similar fault alarms. If faults do not clear within 1 hour of the restoration of power, call for assistance. Water booster plants generally reset themselves unless a fault remains present i.e. no water in break tank. Again if unsure, call for assistance.

Do I need to have a tanker attend every time the pumping station is serviced or if the system breaks down?

Not necessarily. This very much depends on the type of system you have and the way it is used. A guide-rail pump system allows the pump(s) to be removed from the chamber even at high level for repair or maintenance so a tanker is generally not needed. Occasionally, pumps on hoses can also be removed with a high level. A pump chamber that suffers with alot of rag-like waste will need cleaning by tanker more often. Please contact us if you have concerns on this issue and we will do our best to help you or even arrange a free site visit to discuss. 

Are you able to clear a blocked drain or fix a pumping station during the night?

Yes we can but there are restrictions that include the safety of our teams (especially in remote areas) but more importantly those of noise pollution. Running diesel or petrol engined drain jetters during quiet hours can upset a number of people but we may be able to unblock the drain using more traditional methods like drain rods. Mechanical lifting equipment for pumps or drain covers can also be noisy in the dead of night. Please feel free to call us and we will do our best to help you with any issues.

How will I be able to easily identify your staff when they arrive?

All of our team wear company uniform with our clearly identifiable logos. All of our company vehicles are clearly sign written and use warning lights on the vehicle when appropriate. 

Do these systems smell?

Generally, No. A well vented pumping station be it sewage or storm water will not smell as most of the effluent is not in the chamber long enough to decay which generally causes smells. You may get a small odour from a treatment plant that is the equivalent to the earthy smell of Peat. This is normal and indicates the plant is in good health. If there are pungent smells around the equipment such as those of rotten eggs (Hydrogen Sulphide) or in the case of a treatment plant an Ammonia type odour seek assistance fom your provider or call us immediately. If in Doubt Ask. 

Unbiased, Friendly & Approachable.

If you have further questions or feel we can be of further assistance to you or your organisation, please feel free to call us on: 0800 1075 247 or click the button below and send us an email.